Need help with StrangerLine? Browse the common topics below or reach out to our team directly. We aim to respond to every message within 48 hours.
During any chat, tap the Report button (flag icon) to flag the user immediately. The session ends instantly and our moderation team reviews the report within 48 hours. You can also email us at support@strangerline.io with a description of the incident.
Tap the Block button at any point during a chat. The person is removed from your session instantly and will not be matched with you again. No confirmation steps, no forms.
Make sure your browser has permission to access your camera and microphone. In Chrome, click the lock icon in the address bar → Site settings → allow Camera and Microphone. Then refresh the page. If the issue persists, try a different browser (Chrome or Edge work best).
StrangerLine does not store your conversations on our servers. Once a chat ends, it is not retained. Any chats you have saved within the app can be deleted from your saved chats list at any time.
Email support@strangerline.io with the subject line "Data Deletion Request". We will process your request within 30 days in accordance with our Privacy Policy.
After any chat ends, you'll see an option to send a message request to that person. They'll receive it in their inbox the next time they open StrangerLine and can choose whether to reply.
See our full DMCA & Copyright Policy for instructions on submitting a formal takedown request. You can also email support@strangerline.io directly with the subject line "DMCA Notice".
